Refund & Cancelation Policy

We want you to love your purchase! Please take a moment to review our policy before placing an order.

Order Cancellation

• Orders may be cancelled within 12 hours of placement.

• After this time, your order may be in processing or already shipped, and cancellation may not be possible.

• To request a cancellation, please email us at support@serenebeautystore.com with your order number.

Returns & Refunds

Due to hygiene and safety concerns, returns or exchanges are only accepted if:

• The product is damaged

• You received the wrong item

To qualify for a refund or replacement:

• Contact us within 48 hours of delivery

• Provide clear photos of the damaged or incorrect item and the packaging

• Once approved, we’ll issue a refund or send a replacement

Refund Method

• Approved refunds are credited to your original payment method within 5–7 business days

• Shipping charges are non-refundable, unless due to our error

Non-Returnable Items

• Used or opened products

• Items marked as final sale or clearance

• Free gifts or promotional items

Legal Disclaimer

By completing a purchase, you agree to the terms of this Refund & Cancellation Policy. We reserve the right to update or modify this policy without prior notice. All disputes related to this policy will be handled in accordance with the laws of United States of America.